Refund Policy
All new HandSplit Piano purchases are billed and refunded by the official store used for the transaction. Direct website checkout is unavailable.
1. No direct sales
Stripe and other direct payment flows are maintained only for legacy operational continuity and are disabled for new purchases. We do not collect payment on this website.
2. How to request a store refund
Use the refund process of the store shown on your receipt. Apple requests are available at reportaproblem.apple.com; Google Play provides refund instructions; Microsoft provides billing and refund support. Store procedures do not remove mandatory consumer rights.
3. Technical problems and duplicate charges
Contact us promptly if restore fails, the purchase appears duplicated, or a material defect prevents use. Include the platform, purchase date, and store order or receipt reference. Never send a full card number, security code, password, or complete purchase token.
4. Effect of a full refund
When a full refund, payment reversal, or lost dispute is confirmed, the paid license is revoked and can no longer be activated or recovered. This does not affect rights or remedies that cannot legally be excluded.
5. Store records
The applicable store controls the billing record and refund decision. We may use store entitlement status to provide technical support and revoke access after a confirmed full refund, reversal, or chargeback.
6. Processing
Refund timing depends on the applicable store, payment method, card issuer, and bank. Contact store support for the payment status and HandSplit Piano support for technical entitlement issues.
7. Contact
NovaSound Labs · Independent individual developer project