How can we help?

For the fastest answer

Include the following information, when relevant:

• Your device platform and operating-system version.
• Your HandSplit Piano version.
• What you expected and what happened.
• The exact error message.
• The store name, order or receipt reference, and approximate purchase date for license help.

Never send your full card number, security code, password, or complete purchase token in an unsolicited message. HandSplit Piano support does not need your full payment-card details or store password.

Restore a store purchase

Use the app’s Restore purchase action while signed in to the same Apple, Google, or Microsoft account used to buy. Store billing and refunds are managed by the applicable store. There is no direct website checkout or email recovery code for new purchases.

Privacy and data requests

Email support@handsplitpiano.com with the subject Privacy request. State whether you are requesting access, correction, deletion, or another right. We may need to verify your identity before changing purchase or license records. Deleting records needed to validate a purchase can prevent future license recovery.

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